Hi PRTG Admin,

Last year, I configuration PRTG & found Probe Health Disconnect & All Sensors often grey, then open case to PRTG (Case PAE1085211) This case already solve by set interval time to 5 minutes for all WMI sensors.

But last week, I found this case came back. My Probe Health Disconnect & All Sensors often grey. I have WMI sensors around 500+. Then I workaround this case by restart server every day, set interval time for all sensors to 10-30 minutes, pause E-mail. How can I should do for this case?

Thanks so much, Pond.

Article Comments

Hi Eric,

Thank you for your post. I would like to continue with your problem within a dedicated Support Ticket.

First, please forward us a Support Bundle including the system log files for analysis. Please open the "PRTG Administration Tool" and send us the Log Files from the tab card "Logs and Infos". Please enter the following case number (PAE1164997) when submitting the Bundle.

Thank you!

Kind regards,
Andreas Günther
Tech Support, Paessler AG

support@paessler.com


Mar, 2019 - Permalink