Receiving multiple email alerts for same issue

Modified on 2025-06-10 15:45:21 +0200

Hi Support, I have a user, who is a member of two groups. One group is called "Global Read Only" and the other is called "Servers Admin". Now the servers are set to notify both groups on any issues. Our users who are in either of the groups, correctly get the down/update alerts, but if a user is a member of two groups, they get the alert twice. Is there any way to prevent this?

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hi there,

If you configured two different triggers here, the mails will always get sent twice. The only workaround would be creating an additional Notification Template that includes all addresses from both templates and only use this new one.

Kind regards,
Birk Guttmann, Tech Support Team

Mar, 2020 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Receiving multiple email alerts for same issue

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Search

Attention

Related Articles

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.