Adding packet sniffer sensor, says "No Network Adapters available".

Modified on 2025-06-10 15:45:45 +0200

I'm trying to add the packet sniffer sensor, but it it says "No Network Adapters available".

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Hello,

Please check whether NPCAP is installed at the server where the corresponding Probe is running. This engine is used by PRTG to capture the packets. If this engine is missing, the packet sniffer cannot work. You can also try reinstalling NPCAP. Afterwards, please restart the Probe and try to add the Sensor again.

Also do the NICs have both MAC and IP-Addresses set in their Windows NIC-Settings?

Kind Regards,
Timo Dambach
Paessler Tech Support

Mar, 2020 - Permalink

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Adding packet sniffer sensor, says "No Network Adapters available".

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.