Hello,

We have same problems with multiples sensors after update in 16.1.21.1692 version:

- 80041017: The query was not syntactically valid.

- WMI: 80041017: The query was not syntactically valid.- Remarque : la version du système d'exploitation de l'ordinateur n'a pas pu être identifiée, il se peut que WMI ne fonctionne pas correctement. -- PerfCounter: The specified counter path could not be interpreted. (erreur de compteur de performance 0xC0000BC4)

- 80041032: An asynchronous process has been canceled internally or by the user. Note that due to the timing and nature of the asynchronous operation the operation may not have been truly canceled.- Remarque : la version du système d'exploitation de l'ordinateur n'a pas pu être identifiée, il se peut que WMI ne fonctionne pas correctement.

- 8004106C: Windows XP: WMI is taking up too much memory. This could be caused either by low memory availability or excessive memory consumption by WMI.- Remarque : la version du système d'exploitation de l'ordinateur n'a pas pu être identifiée, il se peut que WMI ne fonctionne pas correctement.

We have updated only PRTG, nothing other applications has changed.

We've made already restarted the PRTG server.

An idea?

Thanks

Article Comments

Hi,
could you please update to the most recent version and see if the issue persists?
Best regards


Feb, 2016 - Permalink

Hi,

I have updated to 16.1.22.2012 version, but this problem is more present :(

An other idea?

Thanks


Feb, 2016 - Permalink

Which specific sensors have these problems?


Feb, 2016 - Permalink

With WMI sensors

On a same server:

- Sensor HDD Free space - Sensor monitoring service

On a other server:

- Sensor HDD Free space - Sensor monitoring service - Sensor Sql server - Sensor free Memory

Other server:

- Sensor CPU monitoring - Sensor monitoring service

Thanks


Feb, 2016 - Permalink

Would it be possible to migrate those sensors to their SNMP equivalents? Doesn't seem like much work, considering the amount of sensors :)


Feb, 2016 - Permalink

Hi,

We have wmi sensors Service Windows, Doesn't exist in SNMP.

We have upgrade this PRTG Server to Windows 2012R2 => this problem is still present :(

Other idea?

Thanks


Feb, 2016 - Permalink

Windows services can also be monitored via SNMP using the SNMP Windows Service Sensor. The only caveat is that it doesn't restart the service once it's down. But this can also be configured in the service properties itself more granular (PRTG only tries to restart the service once).


Mar, 2016 - Permalink