How not to raise "report finished" tickets

Hello,

thank you very much for your KB-Post. It's not possible to disable the creation of the tickets, but you can disable that emails are sent: how to disable ticket notification by email?

best regards.

Thank you.

If I may ask a question, is disabling the ticket-email-sufficient for you? Or would want to disable the emails for report-tickets, but still want to receive emails from other tickets?

Hi. Thank you for this question.

I would really have preferred to disable it only for the "report finished". I already get an e-mail with the report itself, so getting an e-mail for the related ticket is a bit superfluous. In fact, I seem to get get two extra notifications, one as the instigator of the report, and one as a member of the administrators group, as well as the e-mail of the report itself.

By removing the notification of the ticket, I (and my team) should no longer receive notfications of the ticket. I believe I will still receive the e-mail of the report itself, which is what I want.

However, the downside is that I will no longer receive e-mail notification of tickets for PRTG updates, and those are quite important to me. I will have to check each time I start the client GUI in the morning.

Best regards Kevin Dorrell

Thanks a lot Kevin for the explanation, I'll pass this on to our dev-team for future consideration on the Ticket System!

Hello - I'm running into this issue right now ... I see this was last visited back in March of 2014 ... but am curious as to why it was not fixed? I really do not want to disable tickets for ALL events - just tickets created due to scheduled reports being finished. Can this be implemented soon? I can't seem to find a workaround for this other than disabling ticket emails all together which defeats the purpose of them.

Hello, thank you for your KB-Post. It is not possible to disable the creation of tickets for such events like report generation. It's not planned, as you can see the requests for this were quite low for over 2 years.

Add me to the list of people requesting this.

Paessler, what number of people must request this feature before it will be considered?

Hi John,

It's all somehow relative in the end. You could say like 50 people is a lot, then however 50 people let's say over the last two years among several thousands of tickets, well, not so much. Have you considered using a filtering rule in your email client that simply puts those unwanted report notifications away?

See also: How we rate your feature requests

Kind regards,

Erhard

This is a huge annoyance. I literally registered for the KB forums for this exact issue. I can't "up vote" because I don't have reputation to do so. Please make this priority.

Has a way to finally been remove this report finished email found? I have been asked my boss to get this disable ASAP.

Hello Ron,

I'm afraid at this point there are no plans to change this. I would recommend setting up a filter in the email client.

Kind regards,

Erhard

It is virtually impossible to request features as they could request but not the volume of people affected by this. In our case, I am the one who is dealing with a "ticketing system" that we do not use but the whole company is affected due to the nature of our business.

Anyway, here is the way I deal with PRTG feature or issue, for now - I write my own plugins and feature. I cannot pulish everything as I decimated actual product code (rather simplistic) in pieces but here is a small script that you could schedule daily that will close tickets for you. Then you set up closed ticket retention to 1 day.

Here is a link: https://rg75.blogspot.com/2019/11/powershell-script-to-close-all-open.html