I upgraded to version 19.1.48.2868 and lost all data prior to the upgrade. The data appears to be present in the Paessler folder. What has happened? How do I recover the missing data?
Christopher
Lost historical data after upgrade
Modified on 2025-06-10 16:01:30 +0200
Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Christopher,
Open the PRTG Administration Tool on your PRTG server, click on the Core Server tab, and make sure the Location for PRTG Data Files is pointing to the correct folder where your PRTG data resides on your server.
Thanks!
Benjamin Day
Paessler Support
Nov, 2019 - Permalink