When I try to add a service monitor, It times out before I get a list of services. I have had this issue before but can't remember what the fix is. I would greatly appreciate any help out there.

Article Comments

Hi there,

Is the device not in the same network as the PRTG server/remote probe? WMI does not work that well over long range WAN/MPLS connections. What you can do is raising the timeout with a "registry hack" that needs to be applied on the according probe system (PRTG server itself or remote probe if applicable):

  1. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Paessler\PRTG Network Monitor\Probe\
  2. Add DWORD: MetaScanTimeout
  3. Possible decimal value (in seconds): 1-2147483647
  4. Restart service "PRTG Probe" for the change to take effect.

Kind regards,

Erhard


Jan, 2018 - Permalink

It is on the same network. When I do the service add to other servers on the network, I do get a list of services back pretty quickly. The server is a Virtual and it was moved to a different storage device but the IP address is the same. The services I am trying to monitor are running.

Thanks for you reply.... If you can think of anything else please let me know.

Thanks,

John


Jan, 2018 - Permalink

Hi John,

Have you tried the registry hack? Can you add other WMI sensors successfully? Also run our WMI Tester on the PRTG server/remote probe that is supposed to monitor the target device. On tab "Basic" configure the device and credentials, on tab "Advanced" select option "Custom" and run this query: SELECT Started,State,Status,ProcessID FROM Win32_Service

Do you get a result? If so, how long does it take?

Kind regards,

Erhard


Jan, 2018 - Permalink