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Not Connected (Unauthorized) error

Modified on 2025-06-10 16:09:13 +0200

Im getting the above error when i am looking at our singe PRTG Server connection when i am direct on the server, i have looked and made sure the password and username are correct.

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Hi Joshua,

What version of PRTG are you currently running? The issue is usually related to the PRTG Enterprise Console. Are you able to login to PRTG's web interface instead?

Best regards,
Sebastian

Aug, 2019 - Permalink

Hi Sebastian, all is sorted now, i tried logging in a few more times and it seemed to work. Thanks for the swift reply anyways

Aug, 2019 - Permalink

Hi Joshua,

Glad you was able to find a solution for the issue.

Best,
Sebastian

Aug, 2019 - Permalink

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Not Connected (Unauthorized) error

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.