Hello all,

I own a HP DL380 G10 server. I managed to get the HP System Health Monitor working using iLO 5 (Agentless via Windows SNMP Service and from iLO5 directly) and it shows the correct state of the hardware.

But for some weird reason, it shows up a warning as "degraded" even though there is no error in iLO system health itself. Yes, I know that in the past the Integrated Management logs would cause such a behaviour when old warnings or errors were left in the log, so I deleted them: iLO Event Log and Integrated Management Log are empty.

There are two possible cause: 1) In iLO in System information the Power Status shows up a warning as "not Redundant". This is correct. Could this cause the state to fail?

2) In PRTG I see that Processor fan has the state "Other" and is not pointing to the green space of it's sensor. Two others have "undefindes Lookup-Value" Aswell, but end up pointing to green and stating they are OK. Thermischer Zustand 1 OK Undefinierter Lookup-Wert (0) OK Zustand Prozessorlüfter 3 Other Undefinierter Lookup-Wert (0) Other Zustand Systemlüfter 2 OK Undefinierter Lookup-Wert (0) OK

Am I having a sensor issue? Is PRTG configured the wrong way? Can I define an exception for Power Status?

Can someone help me please?

I updated PRTG to the latest version.

Can I set this up as exception so Over Sys


Article Comments

Hi there,

I think the best is to continue with a support ticket.

For further analysis we please need some more information about your current situation, please forward us the following by mail to support@paessler.com:
- Screenshot of the sensor's "Overview" tab
- Screenshot of the sensor's "Log" tab
- Screenshot of the sensor's "Settings" tab

Please refer to the ticket "PAE1105347" within your mail.

Thank you!


Kind regards,
Andreas Günther
Tech Support, Paessler AG


Oct, 2018 - Permalink