We have been running the SOAP Filter for VMWare for Health Status for over a week now, and just as we left the office for the holiday it started reporting oddly. I checked the node and it is reporting 100% but PRTG seems to think that every 5 minutes or so, 51 of the sensors don't respond. Then they respond. Then they don't.. ad nauseum since 4pm on July 3.

Graph of errors

It's the same errors and same sensor, just seems to be flapping every other check cycle.

Anyone have any suggestions on this?

Article Comments

Hi there,

Please disable the "NPCAP Loopback Adapter" on the probe's servers where the sensors are added under. This helped already in similar cases.

Best regards.


Jul, 2019 - Permalink

Okay I did that about 20 minutes ago, and also changed the probe check to every 5 minutes, and it still is happening. Every other check is a failure of exactly 51 sensors.

Warning. 51 elements return a warning state: Processor 1 P_CATERR - unknown; Processor 1 P1_THERMTRIP - unknown; Processor 2 P2_THERMTRIP - unknown; Processor 1 VRD_P1_VRHOT - unknown; Processor 1 P1_PVDDQ_VRHOT - unknown; Processor 2 VRD_P2_VRHOT - unknown; Processor 2 P2_PVDDQ_VRHOT - unknown; Processor 1 P1_PROCHOT - unknown; Processor 2 P2_PROCHOT - unknown; Processor 2 P2_MEM01_MEMHOT - unknown; Processor 2 P2_MEM23_MEMHOT - unknown; Processor 1 P1_MEM01_MEMHOT - unknown; Processor 1 P1_MEM23_MEMHOT - unknown; Power Supply 1 PSU1_STATUS: Config Error: Vendor Mismatch - unknown; Power Supply 1 PSU1_STATUS: AC out-of-range, but present - unknown; Power Supply 1 PSU1_STATUS: AC lost or out-of-range - unknown; Power Supply 1 PSU1_STATUS: Power Supply AC lost - unknown; Power Supply 1 PSU1_STATUS: Predictive failure - unknown; Power Supply 1 PSU1_STATUS: Failure status - unknown; Power Supply 2 PSU2_STATUS: Config Error: Vendor Mismatch - unknown; Power Supply 2 PSU2_STATUS: AC out-of-range, but present - unknown; Power Supply 2 PSU2_STATUS: AC lost or out-of-range - unknown; Power Supply 2 PSU2_STATUS: Power Supply AC lost - unknown; Power Supply 2 PSU2_STATUS: Predictive failure - unknown; Power Supply 2 PSU2_STATUS: Failure status - unknown; Disk or Disk Bay 1 HDD1_STATUS: Predictive Failure - unknown; Disk or Disk Bay 1 HDD1_STATUS: Drive Fault - unknown; Disk or Disk Bay 2 HDD2_STATUS: Predictive Failure - unknown; Disk or Disk Bay 2 HDD2_STATUS: Drive Fault - unknown; Disk or Disk Bay 3 HDD3_STATUS: Predictive Failure - unknown; Disk or Disk Bay 3 HDD3_STATUS: Drive Fault - unknown; Disk or Disk Bay 4 HDD4_STATUS: Predictive Failure - unknown; Disk or Disk Bay 4 HDD4_STATUS: Drive Fault - unknown; Disk or Disk Bay 5 HDD5_STATUS: Predictive Failure - unknown; Disk or Disk Bay 5 HDD5_STATUS: Drive Fault - unknown; Disk or Disk Bay 6 HDD6_STATUS: Predictive Failure - unknown; Disk or Disk Bay 6 HDD6_STATUS: Drive Fault - unknown; Disk or Disk Bay 7 HDD7_STATUS: P


Jul, 2019 - Permalink

Hi there,

This warning has little to do with PRTG though, these information come directly from the device itself. In most cases it helps when you restart the ESXI-Host to reinitialize the CIM-Service on the host. If that does not help, then please contact VMware for this matter.

Best regards.


Jul, 2019 - Permalink