Hello Team, I am not getting any email notifications on my prtg . Even while sending test emails i am getting a pop up that says "A test notification was triggered and queued for delivery" and the status i get in logs is Error sending "Email": Connection failed ("smtp.removed.com")'' i am currently using PRTG Network Monitor Version 19.1.48.2929 x64 Please help me out on this.
No Email Notifications on PRTG
Modified on 2025-06-10 16:22:51 +0200
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello Husain,
Basically this means that the SMTP settings on the Setup > System Administration > Notification Delivery page are not correct, or that the connection is blocked via a firewall inbetween. For instance a wrong port, wrong security setting or the mail server does not allow SMTP relaying from this PRTG host.
Kind regards,
Felix Saure, Tech Support Team
Jun, 2019 - Permalink