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PRTG APP Android problem

Modified on 2025-06-10 16:25:27 +0200

Hello

I have problem in PRTG Android APP when try to login I get error I could not retrieve the passhash

even I can open it from mobile web browser any suggestions to solve the problem ?

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Hello Ahmed,

Thank you very much for your contact.

Please see this knowledge base article for a problem solving approach.

Best regards,
Sebastian

May, 2019 - Permalink

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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

PRTG APP Android problem

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.