can i open or close the ticket from email or adding comment to prtg ticket system
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Hi arbab,
Thank you for your post.
The emails sent by the PRTG Ticket System have a button that forwards you directly to the corresponding ticket in PRTG. There you can then edit or close the ticket. If you want to open a new ticket, you must go into the "Tickets" tab in the upper bar of the PRTG Web Interface.
However, it's not possible to edit, close or open tickets directly via an email.
For more detailed information, please follow this link.
Best Regards,
Moritz Heller
Paessler Support Team
Mar, 2019 - Permalink
Hi arbab,
Thank you for your post.
The emails sent by the PRTG Ticket System have a button that forwards you directly to the corresponding ticket in PRTG. There you can then edit or close the ticket. If you want to open a new ticket, you must go into the "Tickets" tab in the upper bar of the PRTG Web Interface. However, it's not possible to edit, close or open tickets directly via an email.
For more detailed information, please follow this link.
Best Regards,
Moritz Heller
Paessler Support Team
Mar, 2019 - Permalink