Turn off Ticket Notification Email?

That did it, thanks.

Are there plans to allow disabling the ticketing system in a future release?

I understand it's an extra feature that some customers may see use for, but it's not a welcome addition in our environment.

I'll be asking about this in the next development meeting and post the result back here.

In order to disable the ticket system, please edit the user group settings. For each user group in PRTG you can define whether it is allowed to use the ticket system or not. Multi-edit can be applied to change this setting for multiple user groups at once.

How do we disable ticket alerts to the PRTG Administrators group? There is no setting in that group to disable tickets. We do not need, nor do we want this notifications. Currently the only way I can see is to remove all users from that group, although I'm not sure what consequences that would bring.

The behaviour of the ticketing system has been changed in versions 14.1.9.1644/1645 and later, so a software update may resolve this for you.

In versions prior to 14.1.9.1644/1645, the emails about tickets are sent to all users in the PRTG Administrators group. As of 14.1.9.1644/1645, the emails are sent only to the "PRTG System Administrator" USER, rather than to the whole administrator group.

If you don't want to or can't update, you can also disable the email notifications under: - Setup --> System Administration --> User Accounts - choose the user - under "Auto refresh and alerting", change "Tickets as emails" to No.

To save time, you can also turn the emails off for all users in one step using "multi-edit" (https://www.paessler.com/manuals/prtg/multi_edit_lists.htm).

Has a way finally been found to disable this report email finished email? I have just been given the task of getting this disabled by my boss ASAP after it started bombarding us with usless emails.

Hello, for those you find the ticket system also useless like me (this is just because I work in enterprise environments only)

you can even exclude the ticket button in the menu pane if you want. so it would not be visible anymore for the users. This in addition with the configuration that no User get Emails about tickets should work fine

best regards Michele

Is there any way to do just the original question: "I want to turn off the email notification that gets sent whenever a ticket is close" ?

I don't want to turn off all ticket emails, just the closed ticket notifications.

Hello,

as of now, no finer grained control is possible. The only option would be to use a filter rule on your mailbox, first checking if it is a PRTG ticket and then checking about content details.