Hi,

Immediately after I applied the last update (23.2.84.1566) my iOS prtg app starts freezing when I need to scroll down a page with about 40 groups. Therefore, I can’t see any device or sensor nested inside this page.

This freezing behavior does not happens when I enter a top level device or group which does not exceeds the screen height and need to scroll down. Only if I click on the top level group with another group that listing exceeds the screen height.

iPhone 14 pro max with latest iOS 16.5 (20F66)

I was waiting to see if paessler launches a hotfix to it, but it’s June 20 and as until now there’s nothing, I am here to report and ask for a solution.

Thank you, Evandro

Article Comments

Hello Evandro,

We are already aware that there is an issue with the current release of PRTG/iOS App. We are investigating this, however there's no ETA nor a workaround yet I'm afraid.


Jun, 2023 - Permalink

Well, that’s disappointing. As the iPhone is actually my main phone, I need to carry two phones (one of them, android) until we have the fix.

Android mobile app does not show the ip address of devices, so I am carrying two phones for an app that, even added together, does not offer 100% funcionality.


Jun, 2023 - Permalink

I’m having the same issues. Scrolling on the main page of the prtg iOS app causes it to freeze.


Jun, 2023 - Permalink

The same problem. I've tried uninstalling the app, deleting data and reinstalling - no luck.

I ask for a resolution.

Thanks.


Jul, 2023 - Permalink

I'm sorry, there's still no ETA yet.


Jul, 2023 - Permalink

I know you guys are probably (I hope) working on this. I just have to say it's an impactful problem for us. Please escalate this. Get it fixed - thanks. Bill Fisher (Fisher Engineering, Inc. Customer since 2012)


Jul, 2023 - Permalink

Hi Bill,

we already identified some source of this issue and working on a fix. We hope to release this as soon as possible. However it needs to go through some testing to avoid any more issues.

Kind regards

Felix Wiesneth - Team Technical Support


Jul, 2023 - Permalink

Hi, guys,

PRTG iOS app version 21.1.4 (5 days ago) fixed the issue for me.

Thank you!


Jul, 2023 - Permalink

Hi Evandro,

You are right, we just published a new version of the iOS app which should fix this issue. Therefore I would like to ask you top update to the latest version from the App Store.

Kind regards

Felix Wiesneth - Team Technical Support


Jul, 2023 - Permalink

I can confirm it is fixed - THANK YOU :)


Jul, 2023 - Permalink