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When preview says that there is a new version and it errors out with a "Check Sum" Error, then what?
Dec, 2022 - Permalink
Hello Joseph,
This most likely happens when there is some kind of HTTP Proxy involved during the update. If this is the case, you can try to configure the proxy to let the clients bypass the proxy for the required URLs for updating.
A direct download link is just available for the stable version: https://www.paessler.com/prtg-desktop
Kind regards,
Felix Saure, Technical Support Team
Dec, 2022 - Permalink
I can download the Stable version without issue, it's just the Preview that it errors out on.
Dec, 2022 - Permalink
Hello Joseph,
Can you upload an image of the error message you receive while trying to update? Or share the error message with us? Thanks in advance!
Kind regards,
Felix Saure, Technical Support Team
Jan, 2023 - Permalink
the box that opens to show download progress changes to Update failed and where the progress bar is supposed to be it says Checksum failed
Jan, 2023 - Permalink
Hello Joseph,
You did not yet confirm if you use a proxy server for outgoing connections, or application firewalls. Can you test it without such systems?
Kind regards,
Felix Saure, Technical Support Team
Jan, 2023 - Permalink
Hi Joseph,
You can switch between the Stable and the Preview channel in the settings of the Desktop Client. There is no separate download site I'm afraid.
Kind regards,
Felix Saure, Technical Support Team
Dec, 2022 - Permalink