Sensor: Modbus Custom Sensor.
Error: When the register has a "double word" format the reading is erroneous under certain conditions.
Description: When the value of the variable is high enough so that the two words have a non-zero value, the value contained in the PLC is read correctly by the PRTG sensor.
But if the joint value of the two words is low, with the higher weight word being "zero", the same thing contained in the PLC register is no longer read.
Is there any correction or sensor configuration I should consider?
Thanks
Article Comments
We would need some more information, ple
To see what the sensor sees. Please open a support ticket to support@paessler.com and send us screenshots of the sensor overview tab, settings tab and log tab. Then activate the "Store Result" option in the sensor settings, wait for a couple of scaning intervals so the debug creates the result files, and forward us the log files (Named result of Sensor XXX.Data.txt and Result of Sensor XXX.txt) located on the corresponding probe. If you hover over the information icon next to 'Result Handling' you can see a detail of the location where this file is created.
PRTG will store the files in \Logs\sensors subfolder of the PRTG data directory on the probe system. To make sure what is the folder you are using for the PRTG data, open the 'PRTG Administration tool' program in the core/probe and go to the Core server tab, there you can see the location. Send us those logs too.
May, 2023 - Permalink
We would need some more information, ple
To see what the sensor sees. Please open a support ticket to support@paessler.com and send us screenshots of the sensor overview tab, settings tab and log tab. Then activate the "Store Result" option in the sensor settings, wait for a couple of scaning intervals so the debug creates the result files, and forward us the log files (Named result of Sensor XXX.Data.txt and Result of Sensor XXX.txt) located on the corresponding probe. If you hover over the information icon next to 'Result Handling' you can see a detail of the location where this file is created.
PRTG will store the files in \Logs\sensors subfolder of the PRTG data directory on the probe system. To make sure what is the folder you are using for the PRTG data, open the 'PRTG Administration tool' program in the core/probe and go to the Core server tab, there you can see the location. Send us those logs too.
May, 2023 - Permalink