We use the HTTP push notifications to create tickets in our separate ticketing system via their API. The API will return a JSON object that contains amongst other things, the ticket ID. We'd like a way to extract (at a minimum) the ticket ID and store it with the PRTG alert. During the alert's lifecycle, we could then use that ticket ID to make further API calls to update the ticket.

Using the PRTG ticketing system is not an option for us.

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Hi there,

I'm afraid that there is no out-of-the-box solution for this. It will require a middle-ware tool to

  • Use the API of your Ticket System to receive the Objects ID of PRTG
  • With that ID, you can use the API of PRTG to receive the current sensor information, like the status or any values, which you require
  • Update the ticket by using the API of the ticket system

Kind regards,
Felix Saure, Technical Support Team


May, 2023 - Permalink