Set sensor down status as "Normal" for monitoring?

The only way to have a down state not be reported would be to have the alarm auto-acknowledge. You can set this up by following the guide here Auto-Acknowledge and set up a custom state trigger with the HTTP action being executed when the service goes into a down state.

This will still show that the service is down but will stop the alarm from being set off.

What if you want to set a Service Not Running to report as Normal status (green), and when that service starts to failed (red)?

One way to do this would be to create a custom WMI sensor and run a WQL query against that service and define the states in the query.

You could also create a Sensor Factory Sensor and define there what the channels would alert but you would still need to have a WMI Service sensor to base the Sensor Factory sensor from.

Would it be possible to make this (Normal state is failure) an "Enhancement Request" for the next release of PRTG? Do you allow enhancement requests?

Thanks!

Actually an easy way to do this would be in the different types of "Triggers" to allow "UP" to be an option.

Thanks!

Sorry, my last reply won't work, because then PRTG will always have alarms showing monitors down.

We will not change the behaviour of "DOWN" sensors it just does not fit into our vision of a monitoring system. Sorry.

Greg has pointed out various options above.

I'd like to join in the request that an "Up trigger" be added. I have several backup VPN's that are normally down.

When the main VPN fails, I am alerted that it is down. It sure would be helpful if the backup VPN would notify that it has come up properly.

Any news about this?

I have the same desire - to easily set a sensor that is "Down" to "Up".

Would be very useful!

Any news about this feature request? I have some VPN backup tunnels in "down" state and I would received a notification when they will change to "UP" Thanks!

Hello, Esavorani
Thanks for reaching us.
There are no updates so far, however, please note that there isn't an official enhancement request for this feature. As per Dirk, "it just does not fit into our vision of a monitoring system."