I need to migrate my PRTG master server (Windows server 2012) to another new server (Windows server 2022).

My architecture:

  1. PRTG master server with Windows server 2012, more than 500 sensors.
  2. 1 remote probe with Windows server 2022 server and,
  3. A second remote probe with windows server 2016.

What's the best way to do the migration?

Thanks in advance. Leo

Article Comments

Hi Ibravo,

You may like to look at our step-by-step guide (simplified) on how to migrate PRTG installation below:
https://www.paessler.com/support/how-to/migrate-prtg-installation

Also there is a detailed Knowledge Base article about migrating that might interest you, please follow the link below:
https://https://helpdesk.paessler.com/en/support/solutions/articles/76000041703

Kind regards,
Jeremiah Katatumba - Team Technical Support


Feb, 2023 - Permalink

Hi Jeremiah,

Thanks for the info.

I found those "How to.." articles, but I can't find information about what I should do with the remote probes, we have a lot of information on the remote probes, and I don't know what I should do during the migration of the PRTG master.

Regards Leo


Feb, 2023 - Permalink

Hi Leo,

Thanks for the feedback.

You may want to take a look at this Knowledge Base article as it explains the steps on howto migrate PRTG probes from one Server to another.

Please follow the link below.
https://https://helpdesk.paessler.com/en/support/solutions/articles/76000063736

Kind regards,
Jeremiah Katatumba - Team Technical Support


Feb, 2023 - Permalink

Hi Jeremiah,

I don't want to migrate the probes to another server. What I need is:

  1. Migrate the master server to a new server.
  2. Connect the probes to the new master server

Can I do that?

Regards Leo


Feb, 2023 - Permalink

Hello Leo,

Yes you can do that, please check on Point "10" in this Knowledge Base article below for reconnecting the Remote Probes to the Core Server: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000041703

You are required to do some adjustments if e.g the IP address of the Core Server changes during migration.

Kind Regards,
Jeremiah Katatumba -Team Technical Support


Feb, 2023 - Permalink