Solutions

unable to get notifications email

Modified on 2025-06-10 16:53:34 +0200

I have installed PRTG monitor version 22 in my windows 10 Laptop. But I am unable to get notifications email regarding alert. I got error email sending " connection to SMTP relay server " mail.mydomain.com" failed. My email server is hosted in local exchange server. Can I have someone help me to get troubleshooting? This monitoring tool installation is my very first experience. Please kindly advise how is step by step procedure to add devices and sensors. Where can I learn about snmp protocols details. Thanks

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

Thanks for contacting us.

I understand that you have questions in regard to notifications not being delivered through email. - Here's a really useful step by step for notifications: https://helpdesk.paessler.com/en/support/solutions/articles/70249-sending-prtg-notifications-via-microsoft-exchange https://learn.microsoft.com/en-us/previous-versions/tn-archive/dd277329(v=technet.10)?redirectedfrom=MSDN

In the following link you will find different videos for different topics related to PRTG: https://www.paessler.com/support/videos-and-webinars/videos?lang=en

The above includes SNMP, initial configuration, etc.

Hope this helps.

Regards,

Miguel Aikens

Nov, 2022 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

unable to get notifications email

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Search

Attention

Related Articles

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.