I have PRTG fully configured and working, now I just need to disable SSL so I can get integrate it with my reverse proxy via NGINX. However, once I disable SSL, my username and password no longer work. The logs indicate an "anonymous" account was used to log in.
Example:
- 348270 2021-03-09 19:05:48 192.168.1.5 "anonymous" 192.168.1.3 2548 GET /systemsetup.htm tabid=1 200 "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0"
Re-enabling SSL lets me log in again, but that doesn't help me.
Has anyone else run into this before?
Article Comments
I'm using version 21.1.66.1623.
I've disabled SSL via "Setup > System Administration > User Interface", and enabled via the PRTG Administrator.exe as I am unable to log back in via the web interface.
Mar, 2021 - Permalink
Is there an error message displayed while trying to login using the Web interface? If so, could you send us a screenshot to support@paessler.com?
In addition please also send us a "support bundle" containing the log files from PRTG, so we can take a closer look. For this, please open the support dialog "Contact Support" in the lower right corner of the WebUI.
Kind Regards,
Timo Dambach
Paessler Tech Support
Mar, 2021 - Permalink
Dear support! Is it any solution for this issue? I have same symptoms with version 22.3.79.2108. Thank you.
Oct, 2022 - Permalink
Hi Sergey,
Could you please elaborate on the issue you are facing? Do you mean the PRTG UI is not displayed after disabling SSL? If yes, could you please check if you are open with the correct URL? Without SSL, the address should be http://serveraddress
With kind regards,
Chan Siau Hen
Technical Support Team, Paessler AG
Oct, 2022 - Permalink
Hello,
SSL can be disabled at "Setup > System Administration > User Interface". This article might be of interest as well.
Disabling SSL shouldn't have any influence on the user login and I couldn't reproduce this issue with the latest PRTG version 21.1.66. Which PRTG version are you using currently?
Mar, 2021 - Permalink