We are monitoring two APC UPS for a couple of years now, with snmp v3. Since yesterday SNMPERR_NOT_IN_TIME_WINDOW (SNMP error # -36) popped up for both devices. I can not find anything for this error message.

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Hey, Please use our SNMP Tester on the PRTG host (or host machine of the remote probe). Please run a "Scan Interfaces" on the target device.

What result do you get in the tester? Please send us the result logfile from the tester.


Oct, 2022 - Permalink

Hi, I am getting this:

13.10.2022 14:56:15 (13 ms) : Device: XX.XX.X.XX
13.10.2022 14:56:15 (16 ms) : SNMP v3
13.10.2022 14:56:15 (22 ms) : Scaninterfaces
Scanning Standard Interfaces...
13.10.2022 14:56:15 Port Scan: Start Scan
13.10.2022 14:56:15 Host: 10.29.4.13
13.10.2022 14:56:15 Community: XXXXX
13.10.2022 14:56:15 SNMP Version: V3
13.10.2022 14:56:15 Delay: 0
13.10.2022 14:56:15 Force32: No
13.10.2022 14:56:15 Single Get: No
13.10.2022 14:56:15 GET[OIDVal]: 1.3.6.1.2.1.1.3.0
13.10.2022 14:56:15 GET[OIDVal]: Try 1
13.10.2022 14:56:15 DoRequest[ 0] Init Session
13.10.2022 14:56:15 DoRequest[ 0] Init; Host: 10.29.4.13:161, Timeout: 2000000, Version: 3
13.10.2022 14:56:15 DoRequest[ 0] Init: Generate KU
13.10.2022 14:56:15 DoRequest[ 0] Session: Open
13.10.2022 14:56:15 DoRequest[ 0] Session: Send Request
13.10.2022 14:56:15 DoRequest[ 0] Session: Send Done
13.10.2022 14:56:15 DoRequest[ 0] SynchResponse[15708880] Start 
13.10.2022 14:56:17 DoRequest[ 0] SynchResponse[15708880] Done:  Status=2
13.10.2022 14:56:17 DoRequest[ 0] Timeout

Oct, 2022 - Permalink