hi i'm very trying to add APC EMS(Environmental Management System) temp/humi sensor in prtg but it say (SNMP error # -2003) also checked with snmp tester result:

----------------------- New Test -----------------------
Paessler SNMP Tester - 20.2.4 Computername: QWERTY Interface: 192.168.50.111
2022/09/07 2:09:44 PM (19 ms) : Device: 192.168.50.5
2022/09/07 2:09:44 PM (26 ms) : SNMP v1
2022/09/07 2:09:44 PM (31 ms) : Custom OID 1.3.6.1.4.1.318.1.1.10.3.13.1.1.3.3
2022/09/07 2:09:44 PM (112 ms) : SNMP Datatype: ASN_INTEGER
2022/09/07 2:09:44 PM (117 ms) : -------
2022/09/07 2:09:44 PM (122 ms) : Value: 27
2022/09/07 2:09:44 PM (128 ms) : Done

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello there,

Thanks for the feedback.

The error message showing "No response [...] (SNMP error # -2003)" indicates a timeout and/or that PRTG is not able to receive the requested information via SNMP.

However, the test, shows you manage to get the result. May I know if the computer QWERTY(192.168.50.111) is the PRTG Probe you trying to add the SNMP sensor to?

If yes, this means no network issue between the Probe and the targeted device. Please check the SNMP credential on the PRTG Device Settings.

If not, you need to do the SNMPtest from the affected probe. Thanks.

With kind regards,
Chan Siau Hen
Technical Support Team, Paessler AG


Sep, 2022 - Permalink