HI guys,
Is there a way to monitor remote networks?
Would be nice to get all the customers in the PRTG Desktop or maybe even in a "cloud PRTG Desktop"?
Monitor remote customer networks
Modified on 2025-06-10 20:07:07 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hi there,
Thank you for your message.
You can absolutely monitor remote networks by using a remote probe:
https://www.paessler.com/manuals/prtg/remote_probes_and_multiple_probes https://www.paessler.com/support/how-to/remote-probe-installation https://www.paessler.com/prtg/requirements#remote-probes
The latter will execute the monitoring requests on the devices within the customers' network and then send the data to the Core server on a single port (TCP 23560).
When you need to monitor the network of multiple clients and provide an access to them, only for their remote probe I invite to have a look at our How-To guide: https://www.paessler.com/support/how-to/msp-setup-access-rights.You will find there all the necessary steps to provide them an access to their monitoring.
If you have any questions, do not hesitate.
Regards.
Sep, 2022 - Permalink