Solutions

SSL Certificate

Modified on 2025-06-10 20:07:40 +0200

I have uploaded Private Key, Signed Certificate per PRTG instruction but still getting SSL error. Is there tech support number that I can contact to get some help?

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello Jeff,

I understand that you are having issues with importing the certificate to PRTG, correct?

- Did you use the Cert Importer tool to upload the certificate? https://www.paessler.com/tools/certificateimporter

You can also follow the manual process listed here: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000045249

If the problem persists you can create submit a ticket from PRTG web server by using the "Contact Support" ribbon on the lower right side corner or by sending an email to support@paessler.com

Regards,

Miguel Aikens

Aug, 2022 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

SSL Certificate

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Search

Attention

Related Articles

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.