I have uploaded Private Key, Signed Certificate per PRTG instruction but still getting SSL error. Is there tech support number that I can contact to get some help?
SSL Certificate
Modified on 2025-06-10 20:07:40 +0200
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello Jeff,
I understand that you are having issues with importing the certificate to PRTG, correct?
- Did you use the Cert Importer tool to upload the certificate? https://www.paessler.com/tools/certificateimporter
You can also follow the manual process listed here: https://https://helpdesk.paessler.com/en/support/solutions/articles/76000045249
If the problem persists you can create submit a ticket from PRTG web server by using the "Contact Support" ribbon on the lower right side corner or by sending an email to support@paessler.com
Regards,
Miguel Aikens
Aug, 2022 - Permalink