Has anyone got working documentation for moving your PRTG hosted MFA to a new mobile phone. So far i havent been able to find a way to generate a new QR code to setup MFA on my new mobile. Or is this a bug/missing feature?

Article Comments

Hello,

does it help to disable MFA and enable it again? Or is the question rather about the recovery?


Jun, 2022 - Permalink

Hey, Yeah i did try disabling and re-enabling MFA several times (left it at least a day befor re-enabling) and didnt seem to help the issue any.


Jul, 2022 - Permalink

Hello,

I am still unsure about the question. What exactly is not working?


Jul, 2022 - Permalink

Hey Arne, When you disable MFA in PRTG Hosted, and re-enable it again, it doesnt give you a new QR code to enroll the authenticator app. It seems currently you get 1 shot at it and your stuck like that until, im assuming, support deletes/clears your MFA enrollment, so you can re-enroll again on your new mobile device.


Jul, 2022 - Permalink

Hello,

in that case please contact us via support@paessler.com with a description of the issue and the hosted domain you use, so that we can reset the QR code from our side.


Jul, 2022 - Permalink

To anyone else that stumbles apon this issue, i reached out to Paessler support and they reset my MFA status. I was then able to enroll my new mobile into MFA.


Jul, 2022 - Permalink