Hi Guys,

Please can someone help?

I have used all the smtp guides for office 365 with prtg, but nothing I do works.

The account I am using is MFA protected, could this be the problem? If yes, I am using a app password that I generated, and it still doesn't work.

I don't know what else to do :( The setup worked fine with google smtp, but lately, I have to move to our office 365 mails due to POPI act in South Africa.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

So after some further investigation, I uncovered a article on Microsoft documentation.

If Microsoft Azure security defaults are enabled for your tenant, then you will be unable to use any form of smtp client.

I confirmed this by disabling security defaults and the same settings PRTG recommends, now works.

This case is now resolved.


Jul, 2022 - Permalink