Solutions

PRTG not pinging

Modified on 2025-06-10 20:14:35 +0200

We had a power outage and PRTG is not able to ping any local IP and does not see itself? It shows everything is down but I am able to go into Windows command and able to ping any site. I am remoted into the device so it can reach out and I can readd the devices and they will ping then? Any solutions so I do not have to readd the devices manually?

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Hi there,

If you are logged on the Probe Host from which the requests are getting sent, you can open the PRTG Admin Tool to check the outgoing probe settings.

This allows you to manually choose the network adapter of your choice.

Kind regards,
Felix Saure, Tech Support Team

Jun, 2022 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

PRTG not pinging

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.