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PRTG connector to ServiceNow

Modified on 2025-06-10 20:20:10 +0200

I have successfully connected PRTG to ServiceNow Event Management and can see the events. I am not getting are the fields I want from PRTG. Do you have any documentation that you can provide me on pulling additional fields into ServiceNow how I can create incidents by PRTG tags or etc...

Thank you.

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Hello gmward63,

Thank you for contacting us,

From the PRTG perspective most of the configuration is performed in ServiceNow. PRTG just answers the information that ServiceNow is asking. What other fields are you trying to get from PRTG? Have you checked this ServiceNow integration with PRTG guide in their documentation?

Regards,

Jonathan Mena

Jul, 2019 - Permalink

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PRTG connector to ServiceNow

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.