I'm trying to add the WMI remote ping sensor, but I'm getting the following error. "This sensor has not received any data since startup. Check the "Interval Delay WMI" channel of the Probe Health sensor. Consider distributing your WMI sensors across several probes!". I made the scan interval 300 seconds. I restarted the core server. I restarted the device's WMI service. I checked the credentials. These did not provide a solution. By the way, there is no problem when I check with WMI tester. But all the WMI sensors I have added remain in unknown state. Thanks for your help.
WMI Sensors Status Is Unknown
Modified on 2025-06-10 20:21:10 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello,
if you want us to take a closer look at the issue and your current configuration, feel free to reach out to us directly per mail at support@paessler.com. For this please also send us a support bundle containing the log files from PRTG. For this, you can open the support dialog "Contact Support" in the lower right corner of the WebUI.
Kind Regards,
Timo Dambach
Paessler Tech Support
Apr, 2022 - Permalink