I read that in the notifications I could use the option Execute HTTP action, but as prtg would log into the tool since it needs authentication because it is external to prtg
How can I integrate prtg with an external ticketing tool?
Modified on 2025-06-10 20:21:46 +0200
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello Daniel,
with PRTG you can do a HTTP Post, allowing you to authenticate via post payload. However, more complex authentication might not be possible.
PRTG also allows to run an executable as part of a notification template. This could be a Powershell script which uses invoke-webrequest to communicate with an external ticket system. While this implies everything has to be implemented by the user, it is a flexible option.
Apr, 2022 - Permalink