Hi,
We use PRTG for monitoring several client infrastructure.
We need to integrate with our service desk application (Proactivanet) via webservices for automatic ticket generation. Which is the most efficient way to do this?
thank you
Third party integrations
Modified on 2025-06-10 20:24:20 +0200
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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello,
Thanks for contacting us.
If you want to integrate a third party app/server with PRTG I would suggest to use the API. Here's more on that: https://helpdesk.paessler.com/en/support/solutions/articles/76000041685-how-can-i-use-the-prtg-application-programming-interface-api
I believe this is the best option but really depends also in the 3rd party app.
Regards,
Miguel Aikens
Mar, 2022 - Permalink