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Third party integrations

Modified on 2025-06-10 20:24:20 +0200

Hi,

We use PRTG for monitoring several client infrastructure.

We need to integrate with our service desk application (Proactivanet) via webservices for automatic ticket generation. Which is the most efficient way to do this?

thank you

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Hello,

Thanks for contacting us.

If you want to integrate a third party app/server with PRTG I would suggest to use the API. Here's more on that: https://helpdesk.paessler.com/en/support/solutions/articles/76000041685-how-can-i-use-the-prtg-application-programming-interface-api

I believe this is the best option but really depends also in the 3rd party app.

Regards,

Miguel Aikens

Mar, 2022 - Permalink

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Third party integrations

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.