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password reset has failed

Modified on 2025-06-10 20:28:22 +0200

Dear all Trying to change a forgotten password and after receiving a mail with the token, I'm getting this message: "The password reset has failed!

The token was invalid. Please start the process anew."

Does anyone know what is the reason?

Thanks

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Hi there,

please let me know which PRTG version you are using? In addition, you can also use the in-build PRTG Administrator to login an change the password of another user.

Feb, 2022 - Permalink

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password reset has failed

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.