Solutions

Home Page URL issue

Modified on 2025-06-10 20:30:20 +0200

Dear all In a new 21.4.73.1656+ PRTG Network Monitor deployment, a new user has been created with this Home Page URL settings: /group.htm?id=2036&tabid=1

Once connecting with this new user, It seems the browser can not decode properly the URL and getting this issue

PRTG Network Monitor has encountered a problem. Your last request could not be processed properly. Error URL: %2Fgroup.htm%3Fid%3D2036%26tabid%3D1%26

Does anyone tell me how to fix it? Thanks a lot

Article Comments

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Hi there,

Did you check if the URL works if you enter it manually for this user? Please check if the default page (/welcome.htm) works. It could also be that your user can't access this group.

Kind regards

Felix Wiesneth - Team Tech Support

Feb, 2022 - Permalink

Thanks Felix. It was finally a rights-missing issue

Feb, 2022 - Permalink

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Home Page URL issue

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.