We have a few items we are tracking peak use to make sure we have enough licenses. ( citrix licenses, free disk space ) The ebb and flow of the data means that we start getting intermittent peaks but we may not notice them if someone isn't watching PRTG or we didn't see the email ( we currrently get too many emails to notice all the important ones. ). I'm trying to have a sensor that will go DOWN when a threshold is reached and stay down until addressed. Can anyone think of a way to keep a sensor in a down state or have another sensor triggered by another down sensor?

Article Comments

Hello,

To get the desired behavior, a workaround must be used. In addition to your sensors, another sensor, the Green IT Sensor, must be created. This is then set to a simulated error via an HTTP action. For this to succeed, follow these steps:

  1. Create a Green IT sensor at the desired location and note the ObjectID of the sensor (https://helpdesk.paessler.com/en/support/solutions/articles/760000635115673)
  2. Create a template for notifications. To do this, go to "Configuration > Account settings > Notifications template"
  3. In the template, you must select Perform an HTTP action
  4. In the URL field please enter "http(s):<your PRTG core server>/api/simulate.htm?id=<objectID>&action=1&username=<user>&passhash=<hash>".
  5. As <objectID> please enter the noted ID of your Green IT Sensor
  6. As <user> enter your user (e.g. prtgadmin)
  7. As <hash> please enter the passhash (You can find it under "Configuration > Account settings > User account > Passhash" (https://www.paessler.com/manuals/prtg/my_account_settings))
  8. Add a new state trigger in the desired sensor in the tab "Trigger for notifications"
  9. Enter your desired trigger state and your created notification template

Kind regards

Felix Wiesneth - Team Tech Support


Jan, 2022 - Permalink