Error Roundtrip-Sensor: Connecting to IMAP Server: Failed to parse your command k7mb180756103wrc

Modified on 2025-06-10 20:33:00 +0200

Hi, i tried to configure the Roundtrip-Sensor using an new generated gmail-account.

After a few attempts I got the account connected. (Activating access for less secure apps, forwarding mails, activating imap) Now I allways get this Error: Connecting to IMAP Server: Failed to parse your command k7mb180756103wrc (the last part changes after every try)

Maybe there is an error in the field "mailbox" in the configuration of the sensor. I tried INBOX, inbox, Inbox, /Inbox, Gmail, the mailadress itself...

Nothing helped.. Maybe you could give me hint.

Running Version: 21.4.72.1649+ Language: German Mailbox: Gmail (Language German)

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Hello,

For further troubleshooting, you can go to the settings of the sensor and activate the "Store Result" option. Sensor log files (Result of Sensor XXX.Data.txt and Result of Sensor XXX.txt) will then be created on the corresponding probe at "C:\ProgramData\Paessler\PRTG Network Monitor\Logs\sensors".

If you need further assistance, feel free to send us those files as well as screenshots of your settings to support@paessler.com.

Jan, 2022 - Permalink

Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Error Roundtrip-Sensor: Connecting to IMAP Server: Failed to parse your command k7mb180756103wrc

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.