Hi,

Our remote probes intermittently disconnect in respected time stamps on a daily basis, Kindly help us resolve this issue as soon as possible.

Thanks, Pavithran Pandian

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

Thank you for your post.

I would recommend that you open a support ticket for this issue. You can do this from the PRTG web interface, by going to Setup>Contact Support. In the section "Support Bundle" please leave the recommended option selected, so that we get some log files along with your support query.

Kind regards,
Sasa Ignjatovic, Tech Support Team


Dec, 2021 - Permalink

Hi Sasa,

We've already opened a case and didn't get a proper solution for the same. Since we're facing the mentioned issue on daily basis in respected time stamps.

Ticket ID : PAE2209960


Dec, 2021 - Permalink