Hello, I have both Cisco 4500 and Cisco 3600x, I've experienced a power outage a few days ago. The 4500 device didn't show anything on the System Health Power Supplies sensor and the 3600 device showed an error on the System Health Power Supplies sensor: System Health Power Supplies (SNMP Cisco System Health) Down (No such instance (SNMP error # 223)). After returning the power, the sensor refused to return to it normal and I had to recreate it. I want to add, even when I tried to simulate the power supply outage the problem repeated itself, the 4500 device showed no problem and the 3600 device entered into error mode and I had to recreate the sensor after the return of the power supply.
Is there another way to monitor the power supply and power outages ?
Thank you, Yaron
Article Comments
Hello, As i wrote, i have a System Health Power Supplies sensor on on both devices And each behaved differently when the error occurred, please read my first comment.
Looking forward to the next version, you're always improving and surprising
Thank you, Yaron
Apr, 2014 - Permalink
HI Team,
I want to know if there is solution for this problem. My PRTG version is 18.1.36.3733. Yesterday we has a power outage and one particular switch is not getting back to normal on PRTG for health power system.
Feb, 2018 - Permalink
Hello Varshini,
Which error message is displayed in PRTG? If you add the sensor anew, does the new sensor directly start to work?
Best regards, Felix
Feb, 2018 - Permalink
We have changed the System Health Power Supplies sensor (not yet in the release version) so that, in the future, it will no longer display "no such name" but the number of failing power supplies.
That said, we cannot say, at the moment, why the other systems didn't show an error. Do you have a "System Health Power Supplies" sensor on the affected device?
Apr, 2014 - Permalink