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Update has broken PRTG

Modified on 2025-06-10 20:43:24 +0200

This morning, I updated to the contemporary release of PRTG. This is something I do with fair regularity - the last installation would not have been more than a month or two old.

For the first time ever, the service has not restarted and refuses to start.

If you can provide me with a Ticket ID, I will send the logs through.

Richard

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Hi Richard,

Try running the installer again manually and make sure to disable an eventually existing anti-virus on the host. Latest installer can be retrieved with this link manually.

If you still need to send logs after running the installer manually and restarting, please use PAE998655 as ticket id.

Kind regards,

Erhard

Feb, 2018 - Permalink

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Update has broken PRTG

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.