Offline licence activation after version update?
Modified on 2025-06-10 20:43:54 +0200
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I installed 18.1 over my current 17.1 installation of PRTG. After then install and reboot i was asked to verify my licence. The server does not have internet access so I selected offline verification. After generating the activation file I copied the contents back on the licence page. I clicked the button to verify the licence but nothing happened.
I had to roll back to 17.1 and still have not successfully updated my version. My maintenance plan does not expire until 10/2018.
Article Comments
Hi there,
Please send us an email about the issue to support@paessler.com and your license key (last 6 digits suffice).
Kind regards,
Erhard
Feb, 2018 - Permalink
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Hi there,
Please send us an email about the issue to support@paessler.com and your license key (last 6 digits suffice).
Kind regards,
Erhard
Feb, 2018 - Permalink