I installed 18.1 over my current 17.1 installation of PRTG. After then install and reboot i was asked to verify my licence. The server does not have internet access so I selected offline verification. After generating the activation file I copied the contents back on the licence page. I clicked the button to verify the licence but nothing happened.

I had to roll back to 17.1 and still have not successfully updated my version. My maintenance plan does not expire until 10/2018.

Article Comments

Hi there,

Please send us an email about the issue to support@paessler.com and your license key (last 6 digits suffice).

Kind regards,

Erhard


Feb, 2018 - Permalink