I am monitoring Clearswift (SEG). In the applicance, you can try with a "test trap", after a few hours I got it working. I'm trying now to generate an error with this "test trap". I added the "sensor trap receiver" within Local Probe > my device (as I cannot add the sensor within Cluster prob). And I only selected the strict necessery alarm included in Clearswift. So my include filter is "any".

Traps messages are Bindings: "SNMPv2-SMI::enterprises.16435.1.1.3 = Alarm Raised: Test event raised by Clearswift SECURE Email Gateway" and

GemTrap: 6

According to the doc I tried to entered as an error filter

gentrap[6] or bindings[SNMPv2-SMI::enterprises.16435.1.1.3 = Alarm Raised: Test event raised by Clearswift SECURE Email Gateway] or bindings[Test event]

But none display any error on the overview tab. I want to setup a notification if only there is an error.

Any help would be much appreciated Thank you

Yann

Article Comments

Hey Yann,

Kindly open a new support ticket for this issue using the ticket number PAE992225. Also, please forward us some screenshots from your SNMP Trap Receiver (Tabs: Overview, Settings and Messages) and the MIB file from your device as well.

Thanks in advance.

Best regards,
Sven


Feb, 2018 - Permalink

Actually I need to use bindings[] because gentrap[] always display the same number for every traps.

"Upper Error Limit (#/s)" => Does it mean message per second? In my case, with this device, I'll only have a few by month.

When I run a "test event", it quickly appears under the "Trap messages" title which is good. I then expecting that counter move as well, but that is not the case.

I want the error couter displays the number of error, error which are not resolved, and then I'll set notification.

I'll open a ticket.

Thank you.


Feb, 2018 - Permalink

Thanks, will wait for your ticket.


Feb, 2018 - Permalink