Hello,

I recently updated our PRTG installation to the newest version. The new look and feel is nice!

Since the upgrade we have issues with the devices page. When i unfold one of our probes, it doesnt show all its configured locations (should be around 80ish). i can only see the first 50 or so. only when i unfold a location the last locations pop-up on screen.

Hope you guys can help.

Article Comments

In addition to the above described problem, we also experience some unavailability with PRTG. Just ago i was creating a report for a customer, where i got an AJAX error and now PRTG is unresponsive. Both services are running and even the enterprise console on the server cannot connect to PRTG.

Restarting the core service does not work and we need to kill the process which temporarily fixed the issue with unavailability.

the other day, my colleague deleted a sensor, which triggerd prtg to stop responding. He had to do the same to "fix" PRTG


Jan, 2018 - Permalink

An update:

What we can see during the unavailabiltiy of PRTG is, that the memory conscumption sky rockets. to 90 - 100% memory usage.


Jan, 2018 - Permalink

Hi Roy,

We'll require a Support Bundle which contains log files of your installation. Navigate to the Setup > Contact Support page and forward the bundle. We'll get back to you after we could review these files.

Best regards, Felix


Jan, 2018 - Permalink