hello, i have updated my certificate as described here https://https://helpdesk.paessler.com/en/support/solutions/articles/76000045249#reply-713 then i import the certificate as described here https://www.paessler.com/tools/certificateimporter

Now PRTG doesn't start anymore with error:

Could not start webserver: Failed to start web server with configured IP/port settings (xx.xx.xx.xx:80,xx.xx.xx.xx:443): Could not load root certificate. error:0D078079:asn1 encoding routines:ASN1_ITEM_EX_D2I:field missing Tried to start web server for IP xx.xx.xx.xx and port 80/443(SSL) - Failed: Could not load root certificate. error:0D078079:asn1 encoding routines:ASN1_ITEM_EX_D2I:field missing ID: -1000

Found some older article with this error, but was not helpful. When i open the files crt, key and rrot.pem with notepad, i found no word ENCRYPTED

How can i fix this, i did exact what described in the KB article and the Importer verification was OK.

regards

Article Comments

Hi there,

Please forward us the Core Server logs ("C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)\") and the used certificate via mail to support@paessler.com. Please use the Subject line "PAE966121".

Best regards.


Dec, 2017 - Permalink