Hello.
I have a little issue with a remote probe I have set up on my computer at a customer site. They have dsl, so on the computer I found what the IP address was, and confirmed I could ping my local probe's outside address.
Then I went and set up the remote probe, based on the documentation I found online and at Paessler's site. I can see my customer computer, however, I am not sure if I am actually seeing it or just the dsl.
To test, I turned the computer, and then went to my local Network Monitor, and looked at the ping. It is still pinging, which would lead me to believe that I am only talking to the DSL.
Is there a document that shows a step by step? I am wondering if the I have a wrong GID or Probe Access key.
If anyone can help, it would really be appreciated.
Regards
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
The external IP is the IP you will connect to. You need to open a port on the firewall that will allow traffic on TCP 23560 to connect to your remote probe machine on TCP 23560
Dec, 2017 - Permalink