Hello, I would like to be able to monitor my workstations S.M.A.R.T SATA HDD's for proactive detection of faulty disks. I note that a Paessler knowledge base article from 2014 informs that this option is not available within PRTG for SATA drives. Can you please confirm if this is still the case and can you confirm any plans to provide this important feature. Kind regards, Anthony

Article Comments

Hello Anthony,

Thank you for the KB-Post. I'm afraid yes this is still the case. The underlying cause is, that the necessary WMI Classes simply do not provide the needed information if the drive is SATA based. So while we would implement just as well, as our users want to have it, we can't.

best regards.


Oct, 2017 - Permalink

Hello Anthony,

We've taken another look at the sensor and its necessary WMI Classes, and it did work in a few preliminary tests. We could add it to SSD-harddrives (of course SATA-based). Can you simply try this as well?

Also, you can use our WMI-Tester and run the following two queries against the target:

SELECT InstanceName, VendorSpecific FROM MSStorageDriver_ATAPISmartData
 
SELECT InstanceName, VendorSpecific FROM MSStorageDriver_FailurePredictData

Please run them in the namespace "root\wmi".
Which results do you get?


Oct, 2017 - Permalink