Hi

The location of all our devices are in one area, this whole area shows as ? on the geomap but the map is visible everywhere else including the outer edge of our main site where we also have a device.

We use PRTG for 3 different sites in different geographical locations and only one is showing this problem.

Article Comments

Hello,

Please try the following:

1) to clear Geo Maps Cache (under "Setup -> System Administration -> Administrative Tools"),

2) to restart the PRTG Core Service.

Does that help?


Jun, 2017 - Permalink

i have the same issue but that didn't fix it what should i do


Sep, 2017 - Permalink

Hello Nima,

Thank you very much for your kb-post.

Please make sure to update your PRTG installation to the latest version.

If you still see the questions marks instead of the Geo Map after the update, please see this knowledge base article. It describes the providers that need to be white listed and which are necessarily required for showing the Geo Maps properly.

Best regards,
Sebastian


Sep, 2017 - Permalink

thanks that worked


Sep, 2017 - Permalink

You're welcome,
Sebastian


Sep, 2017 - Permalink