Trying to contact support through webpage but can't.

Modified on 2025-06-10 21:16:47 +0200

I have been trying to raise a case through the "contact support" option on the PRTG AJAX Webinterface, but it keeps saying that the Support Bundling is Busy.

I did manage to successfully raise a case yesterday but since then have not been able to use this option to update cases or raise new. Is there a way to clear this "job"?

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Hi Bryan,

What PRTG version are you currently using? If it's the latest, please try to reboot the PRTG Core Server service (monitoring will continue through the probe service) and see if that resolves the issue.
A different browser may also work. If it's not the latest version (17.3.32.2478), please download it from the shop, in case the Auto Update doesn't offer it and see if that helps.

Kind regards,
Stephan Linke, Tech Support Team

Aug, 2017 - Permalink

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Trying to contact support through webpage but can't.

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.