Hello,

Since I upgrade my PRTG Network Monitor to 17.3.32.2339, all my email notifications stopped working. With debug level activated I get the following debug message:

"Stat Disconnected. Error sending "Email": Connection failed ("smtp.server.com")"

No changes were made on the configuration or services.

Any ideas?

Best regards,

António Carvalho

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Dear antoniojdcarvalho

Can you manually use this email server? Which SSL/TSL versions are supported by that email server?


Jul, 2017 - Permalink

Hi Arne,

This is an MS Exchange Server, used by all organization personnel.

I change the server to a different SMTP server and even tried with a non-existing server (to get a differente error), and the error message is exactly the same, it seems that PRTG is not reaching any SMTP host at all.

Thanks!


Jul, 2017 - Permalink

Dear antoniojdcarvalho

In this case, please go to the PRTG Core server. Open PRTG, and add a device object on the local probe pointing to your email server. Can that sensor ping the server?


Jul, 2017 - Permalink

Hi Arne,

Adding a device object on the local probe pointing to my email server it works fine...

Regards,

António


Jul, 2017 - Permalink

Dear António

In this case, please contact support@paessler.com about tihs, and attach the notification debug log as file attachment.


Jul, 2017 - Permalink

Hi Arne,

Thanks, I've forward my support request to Paessler support.

Thanks!


Jul, 2017 - Permalink