I Have a Map that is shown on a wall board, It is set to login with a Specific account that only has access to Certain Things however it is showing alerts for things it doesnt have access to

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

This should be rather simple. There are essentialy two ways that one can view a map:

OPTION 1: LINK TO A WEB PAGE WITH THE MAP THAT REQUIRES LOGIN CREDENTIALS

  • Create a link to the following URL(s) and the user will be asked for their login credentials to view the map. The URL will look like: 
http://prtgserver/mapshow.htm?id=29877

If you're using Option 1, the Access Rights from the logged-in account will be used to display the map and this user's access rights will apply. This could explain why you're seeing more sensors than expected.

OPTION 2: LINK TO A WEB PAGE THAT DISPLAYS THE MAP WITHOUT A LOGIN

  • Use an URL with "mapid-password" (set the Map's "Public Access" setting to "Allow Public Access"). The URL pattern looks like: 
http://prtgserver/public/mapshow.htm?id=29877&mapid=05D1D7BD-AD82-4B97-BE62-BE3DC53FA617

If you're using Option 2 on the other hand. The account defined as security context (Settings tab of the map) will be the one in use.

Best Regards,
Luciano Lingnau [Paessler Support]


Jul, 2017 - Permalink

I am using Option 1. it just isn't showing the correct access rights.

If I try with another account it shows correctly so I suspect it's the account however if I try to go to one of the unauthorised alerts to view the sensor it says access denied so the permissions must be applying


Jul, 2017 - Permalink

Are you running PRTG Version 17.2.32 ? If not, please update and check if the issue persists.

Once you are, please raise a new support ticket, as we'll need a couple of screenshots from the issue a support bundle from PRTG to start the investigation.

Best Regards,
Luciano Lingnau [Paessler Support]


Jul, 2017 - Permalink